Shipping policy

Shipping Policy

Last updated: August 12, 2026

Processing time

Orders are processed in 1-3 business days, Monday to Friday, excluding Canadian statutory holidays. Orders placed after 12pm ET begin processing the next business day.

You'll get a confirmation email when you order, and a second email with tracking once it ships. Tracking can take 24–72 hours to start updating after you receive it — that's normal and doesn't mean anything is wrong.

During launches, sales, and the holiday period, processing may take longer. We'll say so on the site if that's the case.

Delivery estimates

Delivery time is in addition to processing time.

Destination	Estimated delivery
Canada	6 - 12 business days
United States	5 - 12 business days
International	6 - 12 business days

These are estimates from our carriers, not guarantees. Customs inspections, weather, carrier backlogs, and remote addresses can all add time.

Where orders ship from

We work with fulfilment partners located outside Canada, so most orders ship internationally to reach you. This is why our delivery windows are longer than a domestic-only retailer's, and we'd rather tell you upfront than surprise you after you've ordered.

If your order contains multiple items, they may arrive separately at no extra cost to you.

Shipping rates

Rates are calculated at checkout based on your destination and order size. You'll see the exact cost before you pay.

Customs, duties, and import taxes

For deliveries outside Canada, your order may be subject to import duties, taxes, and customs handling fees charged by your own country.

These charges are not included in what you pay us, and we can't calculate or refund them. They're set by your customs authority and are your responsibility as the importer. The carrier will usually collect them before delivery.

If you refuse a package and it's returned to us because of unpaid customs charges, we'll refund the product cost minus shipping and any fees we incur.

Customs clearance can add several days to an international delivery, and we have no control over how long an inspection takes.

Addresses

Please double-check your shipping address at checkout. We ship to the address you provide, and we can't redirect a package once it's dispatched.

If you spot a mistake, email support@mireskashop.com immediately. We can usually correct it before dispatch.

Delays and lost packages

If tracking hasn't updated in 10 business days, or your order is past the outside of the estimate above, email support@mireskashop.com with your order number and we'll open an investigation with the carrier.

Packages confirmed lost in transit are replaced or refunded in full, whichever you'd prefer. Full details are in our [Refund & Returns Policy].

Risk and title

Risk of loss passes to you on delivery to the address you provided. Where a carrier confirms delivery to that address, our ability to refund is limited — but tell us anyway, because we handle these case by case.

Order tracking

Your shipping confirmation email contains a tracking number and link. If you can't find it, check your spam folder first, then email support@mireskashop.com and we'll resend it.