Refund policy

Refund & Returns Policy

Last updated: August 12, 2026

We want you to be happy with your order. If you're not, here's exactly how it works.

The short version

30 days to request a return from the day your order arrives
Items must be unopened and unused, in original sealed packaging
Damaged, defective, or wrong items: we cover everything, no return required in most cases
Never arrived? Tell us and we'll fix it
Refunds go back to your original payment method within 5–10 business days of us approving them

Start any request by emailing support@mireskashop.com with your order number.

1. Returns of unopened product

You have 30 days from delivery to request a return. To be eligible, the item must be unused, unopened, and in its original sealed packaging with any seals intact.

Because our products are personal care items applied directly to skin, we cannot accept the return of an opened or used product. This is a hygiene and safety restriction, and it does not affect your rights where an item is defective, damaged, or not as described.

How to start one:

Email support@mireskashop.com with your order number and what you'd like to return.
We'll reply within 24 hrs with return instructions and an address. Don't ship anything back before you have those — unauthorised returns can't be processed.
Send the item back within 14 days of getting instructions from us.

Who pays return shipping. You do, unless the item arrived damaged, defective, or wrong, in which case we do. We recommend a tracked service. We can't refund an item we never receive, and until it reaches us it's your responsibility.

When you get your money. We inspect the return and email you the result within 24 hrs of receiving it. Approved refunds go back to your original payment method within 5–10 business days. How quickly it appears after that is up to your bank.

Original shipping charges are not refunded unless the return is our fault.

2. Damaged, defective, or wrong items

Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@mireskashop.com within 7 days of delivery with your order number and a photo of the problem and the packaging.

We'll send a replacement or issue a full refund, whichever you prefer, and we cover all shipping costs. In most cases we won't ask you to send the item back.

Nothing in this policy limits your rights under Ontario's Consumer Protection Act, 2002, the Sale of Goods Act, or the equivalent consumer legislation where you live.

3. Orders that haven't arrived

If your tracking hasn't updated in 10 business days, or your order has passed the outside of the estimated delivery window on our [Shipping Policy], email us. We'll investigate with the carrier.

If a package is confirmed lost in transit, we replace it or refund it in full — your choice.

Packages marked delivered but missing. Check with neighbours, other household members, and your building's parcel room, then contact the carrier to open a trace. Get in touch and we'll help. We handle these case by case and we're reasonable about it, but where a carrier confirms delivery to the address you supplied, we're not able to refund automatically.

Wrong address. If an order is undeliverable or returned to sender because of an address error at your end, we refund the product cost minus shipping once it comes back to us. Email us fast if you spot a mistake — we can often correct it before dispatch.

4. Cancellations and changes

We start processing orders quickly. Email support@mireskashop.com as soon as possible and we'll cancel or amend if it hasn't been dispatched. Once dispatched, it has to go through the returns process above.

5. Reactions and sensitivity

Ingredients are listed on the packaging and on the product page. Please read them before use, and patch test if your skin is sensitive.

If you have a reaction, stop using the product immediately. Contact us at support@mireskashop.com — we take this seriously, we'll want to know what happened, and we'll work with you on it. If your reaction is severe, see a doctor or pharmacist first.

6. Sale items and bundles

Sale and clearance items follow the same policy as everything else.

Bundles and multi-packs must be returned complete. We can't refund part of a bundle while you keep the rest.

Free gifts must be returned with the qualifying order, or their value is deducted from the refund.

7. Exchanges

The fastest route is to return the original item for a refund and place a new order, so you're not waiting on two transit times back to back. If you'd rather do a direct exchange, ask us and we'll arrange it.

8. A note on chargebacks

If something's gone wrong, email us first. We answer within 24 hrs and we'd genuinely rather fix it than have your bank do it for us — we can usually sort it out faster than a dispute can.

We reserve the right to refuse service to anyone filing fraudulent chargebacks.