Contact Us

Real people, based in Ontario. We answer every message.

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Get in touch

Email: [SUPPORT EMAIL] Phone: [PHONE] Response time: [RESPONSE TIME], Monday to Friday

Messages sent on weekends and Canadian statutory holidays are answered the next business day.

Before you email

Including your order number in the first message saves a round trip and gets you an answer considerably faster. You'll find it in your order confirmation email.

A few things you can probably answer without waiting on us:

• Where's my order? Check the tracking link in your shipping confirmation email. Tracking takes 24–72 hours to start updating after dispatch. See our [Shipping Policy] for delivery windows.
• Can I return this? See our [Refund & Returns Policy].
• Is it safe for my skin? Ingredients are listed on every product page. If you have a skin condition or you're using prescription acne treatment, check with a pharmacist or doctor. See our [Disclaimer].
• Do you ship to my country? Enter your address at checkout and you'll see the options and cost before you pay.

Business address

Shawn Dronyk Operating as mireskashop.com 97 Hagerman Cres Ontario, Canada

This is our registered business address for correspondence. Please don't send returns here — returns need to go to the address we give you when we approve your request. See our [Refund & Returns Policy].

Wholesale, press, and partnerships

Email support@mireskashop.com with the subject line "Wholesale", "Press", or "Partnership" and it'll reach the right place.

Privacy requests

To access, correct, or delete the personal information we hold about you, email support@mireskashop.com. We respond within 30 days. See our [Privacy Policy].

Reporting a reaction or a product problem

If a product has caused irritation or a reaction, please tell us at support@mireskashop.com. We want to know, and we'll work with you on it.

If your reaction is severe or you're having difficulty breathing, seek medical attention first. Contact us afterwards.